Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In the event of a return if an item has been sent in error, any refund will be made immediately after the return of the product to be returned.
If you want to cancel/change your order you have 12 hours to do so. Please contact us at firstname.lastname@example.org or on our contact page immediately if you would like to cancel your order. If 12 hours have passed, we will not be able to cancel your order as it will have already been dispatched.
Your refund for a cancelled order will take 1-4 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.
We are not responsible for any error in the delivery address.
Refunds/Order return (if applicable):
To be eligible for a refund or exchange, you must first email us within 14 days of receiving the products at email@example.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Please contact us at firstname.lastname@example.org or in our page contact so we can send you our return address. Once the item is inspected we will refund you within 2-5 working days. You can also opt for store credit if you wish, the choice is yours.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Lost or stolen packages:
EcoInnova is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, EcoInnova will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Exchanges (if applicable):
We only replace items if they are defective or damaged. Please contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.