Yes, we ship all over the world.

You can see all the details here.

It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 6-20 days. Delivery details will be provided in your confirmation email.

You can find information about shipping & handling here and track your order here. 

Below is the progress of your order:

1: After you finish placing your order, it will be captured and transfer to "Processing" process. This process would take 1-3 days to complete.

2: After the "Processing" process, your order will be ready to be shipped out. We will send you the tracking number via the email that you used when placing your order. 

You can find information about shipping & handling here and track your order here. 

After we have shipped your order out, an email which is entitled "A shipment from order #xxxxx is on the way" will be sent to the email that you used when placing your order.

After that, click to the blue button "View your order" then you will land on your order's status page where you can track your order.

To track your order simply take the tracking number provided and paste it into the EcoInnova tracking app.

Simply click enter on the tracking code provided on the tracking page to check your order's status.

**Please note after receiving your tracking number it can take up to 2-3 days for the tracking to update**

Please contact us if you haven’t received yours after 7 days.

You should see tracking events within 24-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left our fulfillment centre.

EcoInnova allows up to 12 hours for customers to cancel their order or change an address.

To cancel your order for what ever reason please contact us.

All cancelations will need to take place within 12 hours of purchase, after this timeframe the order will begin processing and shipment.

All details here.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.

All details here.

We offer safe shopping and accept payments via PayPal, Credit card and Debit card. So you can choose the most suitable one for you. All products are set in EUR(€), our system will automatically exchange your currency to make it easy for you when placing order.