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SUPORT & FAQ

We hope that your experience with EcoInnova is as effortless as possible, however, we do acknowledge that questions may arise.

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Where is my order?
You can find information about shipping & handling here and track your order here. Please note customers are not responsible for any customs and tax charges for their order, as we will bear all costs.

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What is my tracking number?
Tracking will be available 1-3 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support. 

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My item arrived damaged, what should I do?

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
 

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Contact us:
If we still haven't managed to answer your question please feel free to contact us at support@eco-innova.com and we'll get back to within 24-48 hrs.