We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to support@eco-innova.com or contact us here and tell us about your problem. Don't forget to attach photos/videos which can clearly show the problem.
There are 3 options that we can offer you:
- We can send you a replacement.
- You can return your order to get a full refund.
- You can keep the product and we refund you 50%.
Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.