SUPORT & FAQ We hope that your experience with EcoInnova is as effortless as possible, however, we do acknowledge that questions may arise. Where is my order?You can find information about shipping & handling here and track your order here. Please note customers are not responsible for any customs and tax charges for their order, as we will bear all costs. What is my tracking number?Tracking will be available 1-3 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support. My item arrived damaged, what should I do? We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please reach out with: - Your order number. - A picture of the damaged product. Once received, we'll be happy to send out another free of charge. Contact us:If we still haven't managed to answer your question please feel free to contact us at support@eco-innova.com and we'll get back to within 24-48 hrs.